SYSTEM AND METHOD FOR CALL PARK AND TRANSFER IN A TELECOMMUNICATIONS NETWORK

摘要

A system and method for call parking in a telecommunications network that combine the functionality of call parking and intelligent call routing. The system and method provide management of parking resources and complete control of the call throughout the entire duration of the call. The system and method also provide a centralized, network-based platform for call parking, such that a single platform, or multiple platforms of common use, can be used to park calls that are intended for any call center or other destination, thus improving the efficiency of call parking resources. The system and method make a common pool of parking resources available to all customers, thus improving the availability of parking and queuing resources at call center ACDs and other customer premise equipment. In addition, once a call is parked on a parking platform, it can be released and transferred to an alternate destination.