发明名称 |
A METHOD AND A SYSTEM FOR PROVIDING CONNECTIONS |
摘要 |
The present invention provides a method and a system for providing a data connection between an agent and a database of a company to which a calling subscriber desires to make a contact and a speech and/or data connection between the agent and the calling A-subscriber as the A-subscriber calls to a service number of a predefined service provider. According to the invention the call is directed to a services switching point of an intelligent network, from which the information concerning the call called to the number is transferred to a services control point, a free agent is reserved in the service control point on basis of a table, an information is given to provide connections to the service switching point, a data connection is established from the database of the desired service provider to the agent, and a connection is established between the caller and the agent.
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申请公布号 |
CA2275674(A1) |
申请公布日期 |
1998.07.02 |
申请号 |
CA19972275674 |
申请日期 |
1997.12.19 |
申请人 |
TELEFONAKTIEBOLAGET LM ERICSSON |
发明人 |
MELEN, BJOERN;HYVOENEN, MIKA |
分类号 |
H04L29/06;H04M3/42;H04M3/436;H04M3/51;H04M7/00;H04M7/12;H04Q3/00;(IPC1-7):H04Q3/00;H04M3/50 |
主分类号 |
H04L29/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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