| 摘要 |
<p>A customer (80) can request and receive a financial service through any of a number of channels (82, 83, 84, 85, 86, 87), each connected to channel-specific hardware, respectively a digital telephone (92), an ATM (93), a branch office (94), a branch sales office (99), a self-service sales terminal (95), a home banking PC (96) and an interactive television (97). Each service channel is connected through an integrated channel manager (100) to business operations means including a transaction processing host computer (112), a cheque processor (113), a relationship database manager (114), a financial call centre (115), and an external financial database (111). The ICM 100 provides interfaces for each channel and each business operation means so far as the channel-specific and business operation-specific aspects are concerned, and also runs a number of business application services (142, 144, 146, 148), such as a balance enquiry service, which can interface with any channel and any business operation means independently of any channel-specific or operation-specific requirements.</p> |
