| 摘要 |
A system and method for predictive dialing from a centralized or network based apparatus (10) available to calling agents geographically separated from both the apparatus (10) and other agents. A user communicates call management information via a network connection to a predictive dialing apparatus (10) to configure the apparatus for the user's particular needs. Thereafter, the apparatus (10) may instigate a calling campaign unattended, utilizing technology such as interactive voice response, or upon calling agents connecting to the apparatus (10). Agents connecting to the apparatus (10) do so utilizing various network connections (150, 151), and network elements (101-108, 114, 115). The apparatus (10) communicates call management information as well as call statistics to the user via the various network connections (150, 151).
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