| 摘要 |
A customer satisfaction investigation terminal is provided to simplify an operation interface and perform data communications with a customer satisfaction investigation system in real time, thereby enabling a general person to provide a question or an opinion. A communications module(121) transmits and receives data with a customer satisfaction investigation system. An input module(122) receives opinion information by input operation from a customer. An output module(123) outputs the opinion information inputted by the customer on a screen. A storage module(126) stores question data which is received from the customer satisfaction investigation system and which the customer replies. If new question data is received, a processor module(125) updates and stores the received question data in the storage module. |
