| 摘要 |
A system and method for easily directing a telephone call from a hearing caller (104) using a standard telephone (106) to a deaf, hard-of-hearing, or speech-disabled person (116) using a text telephone (114) via a telecommunications relay system (208) including a communications assistant. The telecommunications relay system (208) is a central location where hearing callers dial a toll-free number and request a specific extension number. Based on that specific extension number, the system (208) finds an associated subscriber profile that comprises the name, actual ten-digit telephone number, and service description option of the text telephone user (116). The telephone call is then relayed to the text telephone user (116) after the dialing of the actual telephone number. The communications assistant then introduces the hearing caller (104) to the text telephone user according to the specific service description option which was selected by the text telephone user (116) when they applied for the telecommunications relay system service.
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