| 摘要 |
System and method for distributing calls to customer service operators, particularly home operators. The present invention provides a telecommunications service provider's network with intelligence to monitor the current status and availability of home operators, and to determine the appropriate routing of a customer service call. By enabling the network to monitor operator availability status, only a single telephone line to a home operator is required, and notification of availability to answer calls is not required to be performed by the home operator. |
