发明名称 |
Method and system for monitoring and controlling the performance of an organization |
摘要 |
A method and system generate performance data relating to the efficiency of an organization and include the steps of and instructions for describing a plurality of performance variables associated with the organization. The performance variables describe measurable properties of the organization. The invention further maps each of the performance variables to a normalized performance variable mapping that has a neutral value and at least one inflection point of the performance variable within a normalized range of values. Each inflection point describes effects of the normalized performance variable in changing from a positive influence to a negative influence on the organization's efficiency. Then the invention assigns a weighting factor to each of the normalized performance variables to produce a plurality of weighted normalized performance variables. The method and system calculate the efficiency of the organization as a function of the plurality of weighted normalized performance variables. The method and system further include the use and maintenance of instruction tables for identifying interactions among the various performance variables.
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申请公布号 |
US5684964(A) |
申请公布日期 |
1997.11.04 |
申请号 |
US19960610550 |
申请日期 |
1996.03.06 |
申请人 |
TEKNEKRON INFOSWITCH CORPORATION |
发明人 |
POWERS, MICHAEL C.;BLISS, GREG A.;SHEN, SHIOUPYN |
分类号 |
G06Q10/00;H04M3/36;H04M3/51;(IPC1-7):G06F17/60 |
主分类号 |
G06Q10/00 |
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地址 |
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