| 摘要 |
A system for coordinating telephone and data communication between a first and a second site is disclosed. A computer (114) in the first site (104) displays digital information originated from a server (132). The second site (102) has a plurality of agents. The second site also has a telephone switch (202) for directing incoming phone calls to these agents. The computer in the first site sends to the second site, via a digital communication network (106), a request to call the second site. The second site selects an agent and reserves a routing point of the telephone switch for this phone call. When the switch receives an incoming call having this telephone number, this incoming call is routed to the selected agent. The digital information originated from the server is also delivered to a computer (146) associated with the selected agent. As a result, the agent can immediately display the same digital information and maintain telephone communication with the first site.
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