| 摘要 |
<p>The invention relates to a method for setting up a telephone connection in a telephone system which system comprises several exchange systems (100 and 116). The invention also relates to an exchange system (100) operating in accordance with the method. A queuing list is used in the method, which list is maintained in such a manner that when no free connection is available, the operator (107) places information about the received call order in the queuing list to wait for a connection to become free. In the method, the loading of connections (108a to 108c, 114 and 115) is monitored, and when the required connection (108a to 108c, 114 and 115) is detected to be free, the connection (108a to 108c, 114 and 115) is reserved for the use of the operator (107) and the operator (107) is sent information about the call order on the queuing list. After this, the operator (107) can put the call through. The method makes the search for free connection automatic in congested directions and therefore the work of operators (107) will be easier.</p> |
