发明名称 |
ROUTING INCOMING CALLS TO A PBX IN RESPONSE TO ROUTE REQUESTS FROM A HOST COMPUTER |
摘要 |
An embodiment of the present invention is a method for dynamically routing incoming calls through a private branch exchange (PBX) in response to commands issued by a host computer and, in particular, for routing incoming calls after routing information has been obtained from conventional ACD call handling techniques. In particular, an embodiment of the present invention is a method for dynamically routing incoming calls through a private branch exchange (PBX), which method comprises the steps of: (a) receiving an incoming call; (b) requesting a route request from a call processing module of the PBX, the route request being referred to as an internal route request; (c) receiving a route request for the incoming call from an alternate source, the route request being referred to as an external route request; and (d) rejecting the internal or the external route request on the basis of a priority scheme.
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申请公布号 |
WO9628923(A1) |
申请公布日期 |
1996.09.19 |
申请号 |
WO1996US01855 |
申请日期 |
1996.02.12 |
申请人 |
SIEMENS ROLM COMMUNICATIONS INC. |
发明人 |
KEELER, THOMAS, C.;DANG, LOANNE, P.;KELLY, CHUCK, S. |
分类号 |
H04M3/523;H04M7/00;H04Q3/62;(IPC1-7):H04M3/50 |
主分类号 |
H04M3/523 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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