| 发明名称 |
COMMUNICATIONS SYSTEM AND METHOD FOR OPERATING SAME |
| 摘要 |
A communications system (10, 200, 400, 500) and method for operating same are provided. One embodiment of the present invention permits call routing decisions to be made with "global authority" based upon information gathered in real time from the entire communications system and global optimization criteria. This permits unified central control, ACD features, and management for the entire system.
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| 申请公布号 |
CA2188875(A1) |
申请公布日期 |
1996.09.06 |
| 申请号 |
CA19962188875 |
申请日期 |
1996.03.04 |
| 申请人 |
GEOTEL COMMUNICATIONS CORP. |
发明人 |
ANDREWS, G. WAYNE;WEBBER, STEVEN H.;KELLY, JAMES P.;JOHNSON, LAWRENCE E.;STERN, JERRY A.;MILANO, VINCENT J., JR.;DAVIS, CHARLES R. |
| 分类号 |
H04M3/22;H04M3/36;H04M3/493;H04M3/51;H04M3/523;H04M7/12;H04Q3/66;H04Q3/72;(IPC1-7):H04Q3/66;H04L12/12;G06F13/14;H04M3/54;H04B1/74 |
主分类号 |
H04M3/22 |
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