| 摘要 |
PURPOSE:To improve service efficiency and work efficiency of a user when a defect occurs. CONSTITUTION:In a device for explaining a defect for a copying machine, when the defect of the copying machine is detected, first of all, a low level defect explanation is displayed. Then, when a middle level explanation request is received from an operator while displaying the low level defect explanation, a middle level defect explanation is displayed. Further, when a high level defect explanation request is received from the operator while explaining the low level or the middle level defect, a high level defect explanation is displayed. At this time, this device is constituted so that the display is stopped minimally when the knowledge level of the operator is not so higher, and no restoration work so as to cause confusion is performed. Further, when the operator is provided with a device knowledge level of a certain degree, the middle level defect explanation is performed, and the matter that simple defect restoration is performed without calling out a service man is enabled. Then, when a person such as the service man, etc., who is provided with a high device knowledge level operates, the high level defect explanation is displayed, and high degree disposition is enabled. |
