| 摘要 |
A system and an associated method for determining a solution to a problem using on-line documentation. The system includes a processor-based intelligent search engine and an associated questionless case-based knowledge base which contains a series of questionless case structures, each comprised of a title, a description of a particular problem and a solution to the particular problem, stored in memory. Using a natural language description of the problem which is capable of representation by one or more strings of alpha-numeric characters, the search engine selects the questionless case structures which contains the solution to the problem by searching, each time one of the alpha-numeric characters is input, the knowledge base to identify those case structures which contain at least one word, or a portion thereof, which either matches the series of alpha-numeric characters, three consecutive alpha-numeric characters of the series of characters, or a numeric representation which falls within a predetermined value of a numeric representation input thereto. The case structures are ranked according to the type and number of matches and the case structure having the most matches is selected as containing the most probable solution to the problem.
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