发明名称 Rechnergesteuertes Kommunikationssystem.
摘要 A computerized system (10) and method for collecting input information from a person connected by telephone (12, 16) to the computerized system (10). The system (10) calls up predetermined audio information to establish a dialogue with the person. An operator (62) dynamically reviews the ongoing dialogues and can modify the set of audio information being used. The system (10) analyzes the correctness of the person's input information and can request correction of the information or disconnect the person if a predetermined weighted error count is also exceeded. The person's input information also provides important sales information such as the relationship between the number of sales and the degree of operator involvement with the dialogue, the time of day, week or season of the dialogue and the time required to complete the dialogue.
申请公布号 DE3750768(T2) 申请公布日期 1995.05.11
申请号 DE19873750768T 申请日期 1987.04.15
申请人 CALL IT CO., DAVENPORT, IA., US 发明人 CRANE, MICHAEL B., BETTENDORF IOWA 52722, US;SULLIVAN, NEIL W., BETTENDORF IOWA 52722, US
分类号 G06F3/023;G06F3/048;H04M3/36;H04M3/493;H04M3/51;(IPC1-7):H04M3/50 主分类号 G06F3/023
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