Automatic call distributor with wireless connection with remote unit and method

摘要

An automatic call distribution system (10) with a computer controlled (14) multiport switch (12) provided with groups of remote data terminals (56) and remote internal telephonic units (54) which communicate with local data terminals (28), local internal telephonic units (22) and external telephonic units (18) of an external telephonic network (20) through the multiport switch (12) by means of local and remote internal telephonic multiplexing equipment (38 and 52) and local and remote wireless transceivers (44 and 48) to enable wireless expansion of the system (10) with the addition of remote units (54 and 56).