Systems and methods for implementing instant social image cobrowsing through the cloud

摘要

In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing instant social image cobrowsing through the cloud, including, for example, means for loading an application at the client device, the application displaying a graphical interface at the client device; receiving input at the graphical interface of the client device to initiate an instant share session; generating an action at the client device to request an instant share session; communicating the action from the client device to a remote host organization via a public Internet; receiving, at the client device, a pointer to a dynamically created co-browse site at the host organization responsive to communicating the action from the client device to the remote host organization; following the pointer to the dynamically created co-browse site at the host organization communicably linking the client device with the host organization; and exchanging a video telephony stream between the client device and a remote party through the dynamically created co-browse site. Other related embodiments are disclosed.

主权项

1. A method at a client device having at least a processor and a memory therein, wherein the method comprises:
loading an application at the client device, the application displaying a graphical interface at the client device; receiving input at the graphical interface of the client device to initiate an instant share session; generating an action at the client device to request an instant share session; communicating the action from the client device to a remote host organization via a public Internet, wherein the action from the client device causes the remote host organization to include an expert or support person to participate as a remote party in the instant share session with the client device by exchanging a video telephony stream with the client device through a dynamically created co-browse site; receiving, at the client device, a pointer to the dynamically created co-browse site at the remote host organization responsive to communicating the action from the client device to the remote host organization; following the pointer to the dynamically created co-browse site at the remote host organization communicably linking the client device with the remote host organization to join the client device to the instant share session; exchanging the video telephony stream between the client device and the remote party through the dynamically created co-browse site, wherein the client device and the remote party are each participants of the instant share session; wherein the expert or support person renders a solution to a user of the client device via the video telephony stream exchanged between the client device and the remote party through the dynamically created co-browse site.