摘要 |
A system (10) for facilitating financial services transactions includes a financial services facility (12) for engaging in a first business activity leading to a first transaction in the form of a business contract, and a retail sales facility (14) located remote from the financial services facility (12) for engaging in a second activity being different from the first activity and leading to a second transaction being different from the first transaction of the financial services facility (12). Each of the facilities (12, 14) has an array of electronic communications equipment (16, 18, 20, 22, 24, 26, 30, 32, 34, 36, 38) for communicating information in voice and print media between an agent at the financial services facility (12) and a customer at the retail sales facility (14). |