| 摘要 |
Disclosed is an integrated telephone call session record-keeping system that creates and stores a single record containing data gathered during a single call session and retains the single record throughout a duration of the call to thereby eliminate a need to gather a particular datum multiple times during the particular call. The record contains information gathered from a caller and from various functional partitions within the system itself. The system comprises a common memory (310) for storing voice, text and/or image data and a common processor (210) for accessing the common memory (310) to thereby provide interaction with a telephone exchange coupled to the processor. The disclosed system is able to replace several prior art separate systems, including: automatic call directing systems, audio text systems, voice mail systems, voice response systems, automatic number identification systems, image-based systems and outbound calling systems. <IMAGE> |
