DYNAMIC NETWORK AUTOMATIC CALL DISTRIBUTION.

摘要

When one switch (1) in an automatic call distribution (ACD) network has blocked services, calls are distributed to another switch (e.g. 2,3,4 or 5) with available services; such distribution is based on information stored in each switch (in 16). The stored information comprises a list of switches within the network wherein an availability status is associated with each service, and an availability status of a trunk connecting the initial switch and the other switches (2,3,4 or 5) in the network. Each switch sends an updated status to the other switches via a signaling network (107) whenever a service changes status.