发明名称 |
Method and system for monitoring and/or controlling the performance of an organization. |
摘要 |
<p>A method and system generate performance data relating to the efficiency of an organization and include the steps of and instructions for describing a plurality of performance variables associated with the organization. The performance variables describe measurable properties of the organization. The invention further maps each of the performance variables to a normalized performance variable mapping that has a neutral value and at least one inflection point of the performance variable within a normalized range of values. Each inflection point describes effects of the normalized performance variable in changing from a positive influence to a negative influence on the organization's efficiency. Then the invention assigns a weighting factor to each of the normalized performance variables to produce a plurality of weighted normalized performance variables. The method and system calculate the efficiency of the organization as a function of the plurality of weighted normalized performance variables. The method and system further include the use and maintenance of instruction tables for identifying interactions among the various performance variables. <IMAGE></p> |
申请公布号 |
EP0587290(A2) |
申请公布日期 |
1994.03.16 |
申请号 |
EP19930305968 |
申请日期 |
1993.07.28 |
申请人 |
TEKNEKRON INFOSWITCH CORPORATION |
发明人 |
POWERS, MICHAEL C.;BLISS, GREG A.;SHEN, SHIOUPYN |
分类号 |
G06Q10/06;G06Q10/10;G06Q99/00;H04M3/36;H04M3/51;(IPC1-7):G06F15/21 |
主分类号 |
G06Q10/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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