| 摘要 |
PURPOSE:To provide a customer service optimizing method suitable to the quick and correct grasp of the need of a customer, the standardization of service, and the improvement of serviceablity. CONSTITUTION:The contents of the service (idea item) prepared beforehand on the basis of data obtained by collecting and analyzing the trend of a market, etc., and an evaluation factor to evaluate the degree of the satisfaction of the customer are correlated with each other, and the cubic space of an evaluation point constituted of three axes of different scale to consider the degree of the expectation of the need of the customer for three elements of the service is generated by using three elements of the service obtained by classifying each weighted (evaluation pointed) idea item, the total of the evaluation points of every idea item, and each evaluation factor into three elements judged to be important for the service of each job (or product), and the balance of the three elements of the service in this cubic space is displayed, and further, three axes to constitute three elements are coordinated with three axes to show the visibility of three colors of red, green, and blue so as to display the balance of three elements of the service by the mixed color of three colors, and the need of the customer is optimized. |
