| 摘要 |
PROBLEM TO BE SOLVED: To provide a more effective CTI system as a business-support tool by generating a customer information database with a higher conformity rate, unlike the conventional CTI system that, upon receiving a call from a customer, the data on the calling customer may be shown on the computer display after the retrieving the prepared database at much expense in time, effort, and cost for database construction and its maintenance, besides having the lower conformity rate, or hit rate of finding the customer's information. SOLUTION: In this system, both of the first received call record database on the basis of a transmitter's telephone number at the time of receiving a call and the second received call record database on the basis of the sentences unique to the customer found in the initial talks are generated at every call. Based on these, the customer information database is compiled, which leads to a more effective system with much more improved conforming ratio than the conventional one.
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