| 摘要 |
<p>This invention contemplates the provision of a call pacing method in which the number of calls to dial is periodically (e.g. every two seconds) determined on the basis of anticipated operator availability. The determined number of calls are dialed, subject to a limiting function. Calls in progress are interrupted in a short time slot (46) just prior to first ring if the number of operators available to respond to an answered call falls below a predetermined percentage of the total number of system operators.</p> |
