| 摘要 |
A service provisioning method includes providing a differentiated set of information exchange services to a user. In some embodiments, differentiation between or among the provided services may include differentiated access networks, differentiated physical network layers, and/or differentiated service providers. An integrated service identity may be generated and/or maintained by the service provider(s) or by a third party. The integrated services identity may enable the user to define preference settings applicable to the information exchange services, to process billable events and activity and to issue integrated statements encompassing all of the information exchange services provided to the user, and enabling the user to access customer support services for any of the information exchange services and further enabling the logging of all customer support activities to the integrated service identity. |
| 主权项 |
1. A method of providing information services, the method comprising:
providing, by a service provider, a plurality of information services to a user, the plurality of information services including:
a first information service via a first access network; anda second information service, which is different than the first information service and provided via a second access network, the second information service different than the first access network, wherein the first information service and the second information service are both selected from: a video content service, a digital voice service, an Internet access service, and a mobile phone service; maintaining, by the service provider, an integrated identity for the user, the integrated identity encompassing the plurality of information services; responsive to a first user input received by the service provider from the user via the first access network, recording integrated user settings in the integrated identity, wherein the integrated user settings are applicable to each of the plurality of information services; and responsive to a second user input received by the service provider from the user via the second access network, recording differentiated user settings in the integrated identity, wherein the differentiated user settings are applicable to the first information service and inapplicable to the second information service; providing a processor-executable integrated identity application to a support system resource of the service provider, wherein the integrated identity application, when executed, causes the support system resource to perform operations including:
accessing the integrated identity;accounting for billable activity of the user for each of the plurality of information services in accordance with a particular integrated user setting; andgenerating differentiated invoices in accordance with a particular differentiated user setting. |
