| 摘要 |
The computer assisted telephony device is of the type consisting of an automatic exchange 1, of a voice concentrator 2, of a videotex concentrator 3, of terminal servers 5. - 1/ the automatic exchange 1 includes a functional link with the voice concentrator 2 or the videotex concentrator 3 - 2/ the voice concentrator 2 manages the voice recognition functions, the reproduction of the voice messages associated with the choices, the management of the automatic dialogue units and of criteria acquisition, the sending, to the automatic exchange 1, of the telephone number to be called and the recording of the voice messages - 3/ the server 4 is characterised by management of the dynamic relationships between the concentrator and the databases 8, 9, the capability of processing requests built up by the voice 2/videotex 3 concentrator, the sending of information to the concentrator 2 so as to dial the number of the selected supplier. <IMAGE>
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