| 摘要 |
<p>When a reception request is made by a customer, a window information apparatus retrieves information corresponding to the reception request from a window storage unit which stores information on businesses and transactions conducted at windows and informs the customer of a suitable window for the reception request. Also, the window information apparatus assigns a receipt number to a reception request from a reception input device and calculates the expected waiting time at a window corresponding to the reception request The expected waiting time at the window is updated in response to a termination of processing at the window terminal. The updated expected waiting time is output in response to an inquiry of the customer.</p> |
