发明名称 |
Customer definable integrated voice/data call transfer technique. |
摘要 |
<p>In the present invention, a first agent terminal, of a group of multi-windowing agent terminals, answers an integrated voice/data call by (i) directly receiving and displaying call-related information from a communication system in a "Phone" window, and (ii) retrieving data information from a host database system, and then transferring the voice portion and either (a) predetermined received call-related information, or (b) a current data display status indication directly to a second agent terminal of a second group of agent terminals. The second agent terminal uses the received data to access a same or other host database system for automatically displaying the pertinent data at the second agent terminal to continue the voice and data call.</p> |
申请公布号 |
EP0425161(A2) |
申请公布日期 |
1991.05.02 |
申请号 |
EP19900311294 |
申请日期 |
1990.10.16 |
申请人 |
AMERICAN TELEPHONE AND TELEGRAPH COMPANY |
发明人 |
GAWRYS, GEORGE W.;OBERMAN, RICHARD A.;WILLCOCK, WILLIAM T. |
分类号 |
H04M11/00;H04M3/42;H04M3/51;H04M3/523;H04M3/58;H04M3/62;H04M11/06;H04Q3/00;H04Q3/62;H04Q11/04 |
主分类号 |
H04M11/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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