发明名称 |
More efficient call handling for operator assistance calls. |
摘要 |
<p>A method and apparatus for processing operator assistance calls with minimum expenditure of operator work time. For collect and person-to-person calls, a first operator at a first operator position determines the type of call and, optionally, the name(s) of the calling and called parties. These are recorded in the memory of a program controlled processor system for controlling an operator assistance switching system. The first operator then disconnects from the call while the call is being set up and the called party being alerted. When the called party answers, a second operator position and second operator, having a display of the call information previously recorded, are attached to the call to determine whether a connection between the calling and called parties should be established and, if so, to cause that connection to be so established. Advantageously, no operator position and operator need be attached to the call while the called patty is being alerted; even more operator work time is saved if the called party never answers.</p> |
申请公布号 |
EP0360493(A2) |
申请公布日期 |
1990.03.28 |
申请号 |
EP19890309319 |
申请日期 |
1989.09.14 |
申请人 |
AMERICAN TELEPHONE AND TELEGRAPH COMPANY |
发明人 |
BAUER, THOMAS MICHAEL;HEMMETER, RICHARD WARREN;PETRELLI, ROBERT;PIERETH, RICHARD JOSEPH;RUBALD, CYRENUS MATTHEW |
分类号 |
H04M3/60;H04M3/42;H04M15/00;H04Q3/00 |
主分类号 |
H04M3/60 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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