PROBLEM PROCESSING SYSTEM

摘要

PURPOSE: To improve problem processing technique by solving the problem of a customer system by a remote central service system by an on-line. CONSTITUTION: The many hardware mechanisms and software mechanisms in the central service system 100 linked by a customer data processing system 110 and an integrated communication mechanism 120 cooperate and establish a series of sequences from the generation of the problem in the customer system 110 to the solution of the problem. The components of the system are designed for the detection and the separation of the problem at the time of a fault. This method emphasizes an initial fault time data catch from which the necessity of the fault reproducing technique which is expensive and is often failed in the detection and the separation of an intermittent error. Further, also the methods for constituting and handling the hardware and software at the time of the fault are catched. Thus, the discirmination and diagnosis of the problem related to environments can be easily performed.