METHOD AND APPARATUS FOR GENERATING COMPUTER- CONTROLLED INTERACTIVE VOICE SERVICES

摘要

: The present invention describes a Dialog Production System for generating application programs for instructing a computer controlled voice response system to provide computer-controlled voice services. The DPS includes interaction modules, each defining a basic end-user transaction which can be performed by the system, and methods for specifying module interconnection. Each interaction module controls the intercommunications with other modules and controls the devices which interface to the system. To design a dialog program to implement the desired voice service the system designer uses a graphic terminal to select and interconnect the modules to define the sequence of transactions needed to implement the desired voice service.