发明名称 |
Automated operator assistance calls with voice processing |
摘要 |
A method and apparatus for identifying the class of an operator assistance call in order to reduce the operator work time for serving such a call. A customer dials 0 or dials 0 plus a directory number and is connected to a program controlled operator assistance system or switch. The switch initially connects the calling customer to a voice processing unit and prompts the customer to speak a command or key a command code. The command or command code is recognized and used to direct the flow of the control program to selectively defer a connection to an operator position. For example, for person-to-person calls, the operator position is only connected after the called customer terminal answers. Advantageously, such a method and apparatus substantially reduces operator work time for broad classes of frequently used operator assistance services.
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申请公布号 |
US4797910(A) |
申请公布日期 |
1989.01.10 |
申请号 |
US19860860651 |
申请日期 |
1986.05.07 |
申请人 |
AMERICAN TELPHONE AND TELEGRAPH COMPANY, AT&T BELL LABORATORIES |
发明人 |
DAUDELIN, ABRAHAM N. |
分类号 |
H04M15/08;H04M3/51;H04M3/60;(IPC1-7):H04M3/38;H04M3/50;H04M3/56;H04Q3/70 |
主分类号 |
H04M15/08 |
代理机构 |
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