| 摘要 |
<p>A vendor information service is offered utilizing the services of attendants for identifying customer requests and for taking orders, utilizing a voice processing unit (14) for announcing prerecorded information to customers and for recognizing voice commands or keyed requests. Such commands or requests may be to announce another message to a customer, to set up a connection to a telephone operator, or to connect the customer directly to a vendor. A customer is initially connected to a telephone operator (24, 25) who ascertains the basic customer request. In response to that request, the operator sets up an announcement (13) for the customer. A voice processing unit then monitors (15) the customer for voice commands or keyed requests in order to play another announcement or to set up a connection from the customer to another telephone operator or a vendor attendant (46). Advantageously, such an arrangement utilizes operator and vendor attendant time efficiently and permits advertising announcements to be played only to those customers who specifically request them.</p> |
