发明名称 |
Operator communication arrangements for operator assistance systems |
摘要 |
An operator or agent position, for use by a telephone assistance operator or an agent of a business, communicates with the circuit and packet switching network of a telecommunication switching system using an Integrated Devices Digital Network (ISDN) B-channel and D-channel. The switching network is connected to customers, positions, data communication paths to data bases, and a data path to control processor of the system. The B-channel is connected through a circuit switching network to a customer. The D-channel is connected through a packet switching network to the control processor and to data bases. Advantageously, the positions can be located remotely from the switching network because only a single integrated facility is required to transmit the integrated voice and data signal between a position and the network. Advantageously, a variety of data bases can be rapidly and efficiently accessed by a position.
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申请公布号 |
US4656624(A) |
申请公布日期 |
1987.04.07 |
申请号 |
US19850730765 |
申请日期 |
1985.05.03 |
申请人 |
AT&T BELL LABORATORIES |
发明人 |
COLLINS, JOHNNY;COOPER, MICHAEL H.;DOWDEN, DOUGLAS C.;GILL, RAYMOND J.;ZOLA, MEYER J. |
分类号 |
H04L12/04;H04M3/523;H04M3/60;H04Q11/04;(IPC1-7):H04M3/60 |
主分类号 |
H04L12/04 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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