| 摘要 |
PURPOSE:To relieve the load of the operator and to improve the quality of waiting time service by obtaining a caller number to an inquiry about a waiting time, allowing the said number to index a reception ticket, calculating the waiting time and allowing an automatic voice response device to reply the inquiry. CONSTITUTION:When a wait time information service request subscriber (SUB)1 dials a special number for the purpose, the special number 8-1 and a service request subscriber number 8-2 are transmitted and they are received by a number receiver (REC)4-1. The reception number is given to a call processing section 8 with a scanner (SCN)4-2. A translation section 8-3 of the call processing section 8 translates the number 8-1 so as to recognize the incoming of the waiting time information service and gives the processing to a waiting time calculation processing section 9 together with the subscriber number 8-2. A retrieval section 9-1 retrieves a memory ticket based on the number 8-2, a waiting time calculation section 9-2 calculates the waiting time and the result of calculation is informed to the subscriber 1 by the voice response processing 10. |
