| 摘要 |
PURPOSE:To improve service to a use customer, by automatically transmitting an inquiry regarding an abnormal state of an apparatus to a person in charge of a mother office, and also sending a message to the use customer, in an automatic deposting and paying machine, etc. of unattended opertion, which is provided on a terminal. CONSTITUTION:When an automatic depositing and paying machine ATM. etc. are faulty, its use customer hooks up a slave machine 1 installed in the ATM, a buzzer of a master machine in the office sounds immediately when a manual changeover switch 2 is switched to the inside of the office, and he is able to make a call with a person in charge of the inside of the office. When the switch 2 is switched to the center side by the overtime operation, if an automatic guide and information device 4 detects hook- up of the slave machine 1, automatic dialing is executed to a center side telephone set 8. At the same time, a tape message M1 informing that the center is being called is sent to the slave machine 1 for a constant interval of time, and thereafter, a tone is sent, and when the center responds, an information message M2 such as a faulty machine number, etc. is sent to the center. When the M2 ends, the tone is stopped, and a call between the person in charge of the center and the user is executed. When the center does not respond, a message M3 for executing the hook-up again in sent to the use customer. |
