| 摘要 |
<p>Customer queue control apparatus for an establishment having a plurality of service stations (40-50) utilizes a main queue and a plurality of local queues having not more than two members, at the individual service stations (40-50). A switch (66) detects the presence of a customer at the head of the main queue and keys (52) at the individual service stations (40-50) are utilized by the operators to signal that the station is open for business or that a customer has left the station after service. A synthesized voice message directs the customer to a local queue determined to have the expected minimum waiting time, dependent on the number of customers in each local queue, and the probable service time per customer in each local queue.</p> |
