| 主权项 |
1. A system for managing a cellular wireless communication network in near real time, comprising:
a data store associated with cellular wireless communication performance, the data store comprising performance metrics stored in non-transitory memory, wherein the performance metrics in the data store are segmented according to base transceiver stations and the time the performance metrics were recorded, and wherein the performance metrics comprise at least two of: voice call block metrics, voice call drop metrics, data call set-up fail metrics, or data call drop metrics; and a server computer at a communication provider that is coupled to the data store, the server computer comprising:
a processor communicatively coupled to a non-transitory memory, andan application stored in the non-transitory memory of the server computer that, upon execution by at least the processor, configures the server computer to:
receive a selection of a geographic area that includes an area frequented within the cellular wireless communication network by a customer corresponding to a mobile communication device,receive a time period selection,identify a predetermined quantity of base transceiver stations that approximate the area frequented by the customer, wherein the predetermined quantity excludes at least some base transceiver stations nearest the geographic area,retrieve performance metrics corresponding to the time period selection and associated with each base transceiver station of the predetermined quantity of base transceiver stations from the data store,determine near real time metrics at each base transceiver station of the predetermined quantity of base transceiver stations, wherein the near real time metrics correspond to a time lag and comprise the metrics most recently recorded at the base transceiver station before being stored in the data store,generate performance metric averages corresponding to the time period selection and a range of normal performance for each base transceiver station of the predetermined quantity of base transceiver stations based on analysis of the performance metrics associated with each base transceiver station of the predetermined quantity of base transceiver stations,analyze and compare the near real time metrics corresponding to the time lag with the performance metric averages corresponding to the time period selection,determine that at least one base station transceiver is performing abnormally based on the analysis identifying that at least one of the determined near real time metrics associated with the at least one base transceiver station of the predetermined quantity of base transceiver stations is outside the range of normal performance, wherein being outside of the range of normal performance is based on a value of the at least one near real time metric exceeding a threshold associated with the range of normal performance during the time period selection,build a presentation that identifies the at least one base station transceiver that is performing abnormally, the value of the at least one near real time metric outside of the range of normal performance, the performance metrics associated with each base transceiver station of the predetermined quantity of base transceiver stations, and the near real time metrics, andtransmit the presentation to a display and initiate an action comprising opening and assigning a network trouble ticket for the at least one base station transceiver that is performing abnormally a display. |
