Systems and Methods for Improved Cellular Quality of Experience

摘要

Systems and methods for providing an improved cellular user quality of experience (QoE) are disclosed. The system can comprise a database from multiple data points to monitor and analyze cellular user experiences holistically. The system supplements conventional quality of service (QoS) metrics with user-side, application provider, and internet provider data, among other things. The data can be used to create highly granular service maps. The data can also be used in methods for analyzing and solving network issues, including slowdowns, dropped calls, and network availability are also disclosed. Improved analysis of network, user equipment (UE), and application issues can locate and solve QoE issues, improving cellular customer satisfaction, retention, and loyalty.

主权项

1. A computing device comprising:
a display; one or more processors; one or more memory storage devices; a graphical user interface module stored in the one or more memory chips and executable by the one or more processors to generate data for displaying one or more maps on the display, the one or more maps each comprising:
a plurality of representations of geographic locations;one or more indicators corresponding to one or more of the plurality of representations of geographic locations related to one or more quality of user experience (QoE) metrics predicted for the computing device at the geographic locations.