Facilitating user incident reports

摘要

With a computer processor, access is obtained to a sorted global tuple list of incident types, each tuple of which includes at least an incident identifier, a corresponding incident type, a corresponding context, and a corresponding impact factor. The latter specifies importance of solving the corresponding incident type in the corresponding context. Each tuple of the global tuple list is sorted by decreasing order of impact factor. At the computer processor, context information is obtained for at least one remote computing device; based on the context information and the sorted global tuple list, the computer processor sends, over a telecommunications infrastructure, data which causes an incident reporting display on the remote computing device to be re-ordered in accordance with the impact factors as they are ranked in accordance with the context information for the at least one remote computing device.

主权项

1. A computer program product comprising a non-transitory computer readable storage medium having computer readable program code embodied therewith, said computer readable program code comprising:
computer readable program code configured to obtain access to a sorted global tuple list of incident types, each tuple of said global tuple list comprising at least an incident identifier, a corresponding incident type, a corresponding context, and a corresponding impact factor, said corresponding impact factor specifying importance of solving said corresponding incident type in said corresponding context, each tuple of said global tuple list being sorted by decreasing order of said impact factor, wherein solving comprises generating and transmitting an incident report to a remote server; computer readable program code configured to obtain context information for at least one remote computing device; and computer readable program code configured to, based on said context information for said at least one remote computing device and said sorted global tuple list, send, over a telecommunications infrastructure, data which causes said sorted global tuple list of incident types in an incident reporting display on said remote computing device to be re-ordered in accordance with said impact factors as they are ranked in accordance with said context information for said at least one remote computing device, wherein each incident type in said incident reporting display is selectable for generating and transmitting a corresponding incident report to said remote server.