| 摘要 |
PURPOSE:To perform maintenance while attaching importance to a user by setting each user information to a center and indicating the function, which each SVP should execute, from the remote maintenance center to the SVP in accordance with user information in the system where information of user computer systems in respective regions are efficiently gathered for the purpose of backing up the remote maintenance. CONSTITUTION:In the remote maintenance center, information to be gathered from each user is preliminarily set as a user information table 1, and an event table 3 is provided which determines the classification of information to be transferred from the user with respect to an event occurring on the user side, and a preliminarily determined maintenance code 2 is issued to each user and is set to the SVP device of the user. If trouble occurs in the computer system of each user and the SVP is connected to the center, the connection factor and the maintenance code 2 are reported to the remote maintenance center, and the center generates a command string for information gathering based on tables 3 and 1 to report information gathered for the connection factor to the SVP. |
