| 发明名称 |
PROVIDING INFORMATION TECHNOLOGY SUPPORT |
| 摘要 |
Providing information technology support can include receiving an information technology question posed by a user, associating a tag with the question based on a topic of the question, determining a plurality of people having a skill associated with the question based on the tag, determining a subset of the plurality of people having the skill that also have a relationship with the user exceeding a relationship threshold, and providing the question to each of the subset of the plurality of people. |
| 申请公布号 |
US2016253426(A1) |
申请公布日期 |
2016.09.01 |
| 申请号 |
US201315033107 |
申请日期 |
2013.10.29 |
| 申请人 |
HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP |
发明人 |
Snapir Yariv;Sakin Gad;Reznik Leonid;Baron David;Dikman Michael |
| 分类号 |
G06F17/30 |
主分类号 |
G06F17/30 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A non-transitory computer-readable medium storing a set of instructions executable by a processing resource to:
receive an information technology question posed by a user; associate a tag with the question based on a topic of the question; determine a plurality of people having a likelihood of having a skill associated with the question exceeding a particular threshold based on the tag; determine a subset of the plurality of people having the skill that also have a relationship with the user exceeding a relationship threshold; and provide the question to each of the subset of the plurality of people. |
| 地址 |
Houston TX US |
