| 摘要 |
A system and method for managing communications between a client and a conte nt provider communicating over a distributed network environment, such as the Internet. The method commences with receipt of a service response from the content provide r. The service response is then modified to provide added functionality, such as tracking information or the opening of a communication channel with third party such as a customer servi ce representative, and this modified response is transmitted to the client. The method can also include load balancing between a plurality of servers of the content provide r. Generally, the service response is in reply to a previous service request from the client. If so, the service request is logged, usually by means of caching a TCP header of the service request, prior to being transmitted or routed to the content provider. Service request are detected by monitoring the distributed network environment to intercept message addressed to the content provider. The content of the service request can be used to determine the routing of t he service request.
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