| 摘要 |
A system for modifying a prompt or a survey, including: an interface element for at least one specially programmed general-purpose computer for receiving an audio input including: a response of an employee of a business entity to a prompt presented to the employee; or a response of a customer of the business entity to a question presented to the customer following a transaction between the customer and the business entity. The system also includes: a memory unit for the computer storing an artificial intelligence program (AIP); and a processor for the computer for: storing the audio input in the memory unit; comparing the audio input to a metric; modifying the prompt or the question using the AIP and the audio input comparison; and transmitting, using the interface element, the prompt or the question for presentation, on a respective display device, to the employee or the customer.
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