Communications device

摘要

A diagnostic processor (24) is installed in a router (2) on the user side of a network termination. This processor can be downloaded from the network and can in turn be downloaded to user terminals in a local network. On detection of a fault, the processor retrieves data from a store of fault rectification instructions, for display in a form appropriate to a user terminal, giving the user instruction appropriate to the fault condition detected and the type of router being used. This allows the user to rectify the problem without recourse to online or telephone helplines, which may be unavailable because of the prevailing fault condition.

主权项

1. A communications router device comprising:
a transmitter; a store configured to store data corresponding to a fault rectification instruction; and a computer processor, configured to execute software to implement a diagnostic processor installed in the communications router device, the diagnostic processor being at least configured to:
detect one or more fault conditions on a user side of a network termination,responsive to the detection of a fault, identify a cause for said fault conditions,retrieve the fault rectification instruction from the store appropriate to the identified cause, andpropagate failure condition reports and the fault rectification instruction retrieved from the store in an IP broadcast message by way of the transmitter to a user interface;wherein processes installed in the router device are arranged to be downloaded to one or more user terminals.