ORDER PROCESSING AND REPORTING SYSTEM FOR TELECOMMUNICATIONS CARRIER SERVICES

摘要

An automated order processing system (100) for a telecommunications services carrier is capable of activating customer orders and provisioning telecommunications services for customers. The system (100) includes a client application (110) including a graphical user interface for receiving one or more customer orders from a remote location, each customer order having at least one unique identifier, the client application (110) further up-front validating the format of the customer orders received. A server application (130) is provided for entering the validated customer orders in a database storage device (175, 180), prior to initiating customer order activation and provisioning. In addition to controlling the order entry, activation, provisioning and installation processes, the server application (130) tracks the status of each customer order by receiving status information updates for each customer order throughout the entry, activation, provisioning and installation process, and accordingly updates the database storage device (175, 180). The system (100) additionally provides a report generating function providing customers with up to date information about their accounts via the client application's graphical user interface (110).