| 摘要 |
<p>A telecommunications network for the automated switching of calls according to predefined user preferences has a plurality of computer platforms (100, 200, 300) at spaced locations, each platform including call receiving means (130, 230, 330), switch control means (120, 220, 320) for controlling the switching of incoming calls, and a Global data server (150, 250, 350) for maintaining real-time call destination status information. The switch control means of each platform is in communication with the Global data server of all of the other platforms. Call Destination Status information for a given user, is maintained on only one of the available Global data servers, with users being spread across the platforms to approximately equalise the loadings at each site. When an incoming call is received for a particular user, the switch control means arranges for it to be switched to a suitable destination, such as an Answer Centre, in dependence upon the original user preferences and the current real-time call destination status information; this may be maintained on one of the Global data servers at a site remote from that which has received the incoming call.</p> |
