发明名称 Strategies for providing just-in-time user assistance
摘要 Help functionality is described for integrating help information into a primary application in a just-in-time fashion. The help functionality can perform this task by providing a see-through panel which is presented on top of an application interface provided by the primary application. A user can move a mark on the see-through panel to identify features of the application interface concerning which he or she may have questions. The help functionality responds by presenting potentially context-sensitive help information to the user in audio mode and/or visual mode. If the visual mode is selected, the help functionality can present the help information on the see-through panel itself, and/or can dynamically move parts of the application interface to accommodate the display of the help information. The help functionality can supply the help information from a local source and/or a remote source, in an automated manner and/or a manual manner (e.g., using a remote human assistant).
申请公布号 US7346846(B2) 申请公布日期 2008.03.18
申请号 US20040857543 申请日期 2004.05.28
申请人 MICROSOFT CORPORATION 发明人 ROSSI, JR. ROBERT A.;SWANSON TRENT M.
分类号 G06F3/00;G06F3/048;G06F9/44 主分类号 G06F3/00
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