| 摘要 |
A computing apparatus configured in the communication system to store data about advisers, including availability status of the advisers for real time communications with customers, ratings of the advisers by prior customers, compensate rates of the advisers, probability of being connected within a period of time for real time communication with customers, etc. The computing apparatus presents the advisers to customers based on the stored information and provide real time communication connections in response to selections of the presented advisers. Based on monitoring customer interaction with the system, the computing apparatus is configured to detect dissatisfactions, determine authenticity of the dissatisfactions based on user history and usage patterns of the system, and automatically provide a refund to the user without a refund request from the user and/or an explicitly user confirmation of the detected dissatisfaction. |
| 主权项 |
1. A method implemented in a communication system, the method comprising:
storing, in a computing apparatus configured in the communication system, data identifying
a plurality of advisers,availability of the advisers for real time communications over the communication system, andinformation of the advisers; providing, via the computing apparatus, a user interface to receive user input requesting a first list of advisers; identifying and ranking, by the computing apparatus, the first list based at least in part on the availability of the advisers, the information of the advisers, and the user input; providing, by the computing apparatus, the first list for presentation in the user interface; receiving, by the computing apparatus, a user selection of an adviser from the first list; establishing, by the computing apparatus, a real time communication connection between a user of the user interface and the adviser selected from the first list; charging, by the computing apparatus, the user for the services provided over the real time communication connection; monitoring, by the computing apparatus, during the real time communication connection, services provided by the adviser to the user; after establishing the communication connection, detecting, by the computing apparatus and based on the monitoring, an indicator of dissatisfaction of the user with the services provided over the real time communication connection; after the indicator of dissatisfaction is detected, determining, by the computing apparatus, authenticity of the dissatisfaction of the user without an input from the user; and providing, by the computing apparatus and without a user request, a refund to the user in response to the authenticity of the dissatisfaction as determined by the computing apparatus. |
