Dynamic escalation of service conditions

摘要

Systems, methods, and software are provided for dynamically escalating service conditions associated with data center failures. In one implementation, a monitoring system detects a service condition. The service condition may be indicative of a failure of at least one service element within a data center monitored by the monitoring system. The monitoring system determines whether or not the service condition qualifies for escalation based at least in part on an access condition associated with the data center. The access condition may be identified by at least another monitoring system that is located in a geographic region distinct from that of the first monitoring system. Upon determining that the service condition qualifies for escalation, the monitoring system escalates the service condition to an escalated condition and initiates an escalated response.

主权项

1. A method for dynamically escalating service conditions associated with data center operations, the method comprising:
detecting at least a service condition, of a plurality of service conditions monitored by at least a first monitoring system, indicative of a failure of at least a service element of a plurality of service elements within a data center; determining if the service condition qualifies for escalation based at least in part on an access condition associated with the data center identified by at least a second monitoring system located in a geographic region distinct from that of the first monitoring system, wherein the access condition is indicative of an accessibility between the second monitoring system and the data center; upon determining that the service condition qualifies for escalation, escalating the service condition to an escalated condition and initiating an escalated response to the escalated condition.